FAQs

We've got you covered across the UK. Get your items delivered for free within a 5-mile radius! For locations further out, our sales team will provide you with a quote for shipping and handeling. We also offer installation for a small extra fee. We offer both delivery and pickup options for your convenience. We also offer an installation service, where our professional team will not only deliver the sofa to your home but also assemble it and remove any packaging materials. For customer who prefer to collect their sofa, we have a designated pickup location in the West Midlands where you can retrieve your purchase at a time that suits you. Regardless of the delivery option you chose, you can rest assured that your sofa will be handled with care and delivered to you in great condition.

Sofas by Myles offers a door stop delivery service for flats or apartments that are accessed via stairs. If there is a lift available, our delivery team can help carry the sofa to your home. We understand the challenges of moving furniture in multi-story buildings and strive to accommodate our customers' needs to the best of our ability. However, please note that we do not normally deliver to homes that are accessed exclusively via stairs without a lift. Thank you for understanding.

At Sofas by Myles, we offer a variety of payment methods to make your purchase as convenient as possible. You can pay by cash, or via bank transfer upon delivery. We also accept most major cards, with the exception of American Express. It's important to note that some credit card companies charge us a fee when you pay with their cards, and therefore a credit card fee may apply. Additionally, for those looking to finance a brand new sofa, we offer finance options through Klarna, ClearPay and PayPal Credit. These options allow you to spread the cost of your purchase over time, making it easier to invest in the perfect sofa for your home.

No, we do not accept standing order payments as this poses a significant risk for both the customer and our business. However, we do offer finance options through reputable companies such as Klarna, Clearpay, and PayPal Credit. These options allow you to spread the cost of your purchase over time, making it more manageable and convenient for our customers. We want to ensure that our customers have access to flexible payment options that suit their needs, while also protecting them from potential risks associated with standing orders.

Yes, at Sofas by Myles, we offer the service of removing your old sofa for a waste disposal fee. Our professional team will handle the removal and disposal of your old sofa in a responsible and environmentally friendly manner. This convenient service allows you to make room for your new sofa without the hassle of figuring out how to dispose of the old one. Please contact us for more information and pricing details regarding the removal of your old sofa.

At Sofas by Myles, our inventory is constantly changing, with new sofas arriving every week. We update our Facebook page regularly to showcase our latest selection, so be sure to check it out to see what's new. If you have a specific style or type of sofa in mind, feel free to reach out to us directly, and we can provide information on current availability. Our team is dedicated to helping you find the perfect sofa for your space, so don't hesitate to get in touch with any inquiries.

At Sofas by Myles, we do not currently offer a guarantee on our sofas as they are sold as seen. However, we are happy to invite our customers to view the sofas in person before making a purchase or scheduling a delivery. We take great pride in our five-star rating from customers who have trusted our service, and we strive to ensure that every sofa we sell meets the high standards we have set for ourselves. If you have any concerns or questions about a specific sofa, please don't hesitate to reach out to our team, and we will be happy to assist you.